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James Toomey

Design Thinking Expert

James has been working in the crossover of Design-Thinking and Strategy for over 25 years.

He is an expert Design-thinking workshop facilitator and seasoned problem-solver with proven ability to tackle an issue/opportunity from all perspectives to deliver actionable roadmaps: new revenues, new business models, advanced capability building, and culture advancement.

Recently he has been helping Fortune 500 companies to strategize and active connected SaaS business value, uncover Commercial Innovation, and build digital first Brand Strategies – he has proven track record in creating, enhancing, and building tangible value for companies, products, and brands across a diverse range of sectors.


Pritam Jaipuriar

Vice President & Head of Sales, Doyensys

Pritam Jaipuriar is Vice President and Head of Sales at Doyensys, a leading technology consulting firm specializing in enterprise applications. He is a business leader with expertise in IT service sales and delivery. He is experienced in Digital Transformation, Oracle ERP, and Cloud Services. Innovative and results-driven IT strategist and sales professional credited with extensive business development, planning experience, and a proven track record to substantially increase business sales and profit. He takes pride in his analytical strategy and communication skills with a constant focus on building client relationships, resulting in comprehensive business approaches that lead to enhanced profitability. He is passionate about finding technological solutions to business problems.

Description of the Webinar

As customers’ needs and businesses change they are looking for more and more help and counsel from trusted Partners. Pritam and James Toomey will touch on the major changes that we are seeing in the market, share what new practices and approach that have seen elevate the conversation, and talk about what this might mean for Service industries such as ours.

Key points covered are

  • How market and customer expectations are changing
  • Actionable tools to help engage customers at a higher elevated level
  • How to connect feature, function technology to bigger more ambitious customer outcomes


October 27, 2021
6:30 pm - 7:30 pm
Event Category:


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